FitFam support
We answer every message, usually within one working day (Monday to Saturday, Lagos time).
Email ussupport@fitfam.ngInclude the phone number or email on your account, and a booking or order reference if you have one.
Common questions
A booking or sessionOpen Bookings to reschedule, cancel or ask for a refund within the refund window.
My gym passYour pass is under Me → Pass. Show the QR at the front desk, or read out the pass ID if their scanner is down.
A store order or returnOpen Store → Orders to track an order or start a return.
A payment that didn't go throughIf money left your account but the booking didn't confirm, wait 15 minutes, then email us the Paystack reference from your bank alert.
Selling on FitFamCheck your application under Sell → Application status, or email us about payouts.