Terms of use

Your account

• You must be 18 or older and give accurate details.
• Keep your sign-in safe. You're responsible for what happens on your account.
• You can close your account at any time from Delete account.

What FitFam is

FitFam is a marketplace. Coaches, gyms, studios and sellers ("providers") offer their own services and products, and they are responsible for them. FitFam takes your payment, holds it under buyer protection, and pays the provider after the refund window.

Payments, buyer protection and refunds

• Prices are in naira and include any fees shown at checkout. Payments are processed by Paystack.
• Buyer protection: we hold your payment until your session happens, or for the refund window shown on the listing.
• If a session doesn't happen or isn't as described, request a refund from Bookings within the refund window. We'll review it with the provider and refund to your original payment method or as FitFam credit.
• Store orders can be returned within the window shown on the product. Sellers are paid after you receive your order.
• FitFam Plus renews only when you pay for a new period, and you can stop at any time.

Health and safety

Exercise carries risk. Check with a doctor before starting a new program, especially if you have a medical condition, are pregnant or are recovering from injury. Answer health questions honestly so providers can keep you safe. Ada's nutrition estimates are guidance, not medical advice.

Community rules

• Be respectful. No harassment, hate, sexual content, spam or sharing other people's private information.
• Only post photos and content you have the right to share.
• Report anything that breaks these rules. We may remove content or suspend accounts that do.

Providers

Providers also agree to the seller terms they accept when they apply, including fees, payout timing and verification. Providers must hold any licences and insurance their services need.

Liability

We work hard to keep FitFam available and accurate, but we provide it as it is. To the extent the law allows, FitFam isn't liable for a provider's services or for indirect losses, and our total liability to you is limited to what you paid FitFam in the previous 12 months. Nothing here limits rights you have under Nigerian consumer law.

Changes and law

We may update these terms and will tell you before important changes take effect. These terms are governed by the laws of the Federal Republic of Nigeria. Questions: support@fitfam.ng.